Being assertive and having confidence
9th October 2019
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Better Business Telecoms

Telecoms

Better Business Telecoms

Today’s telecoms technology can do more than simply save time and money. Therefor you can use the technology to attract customers, manage incoming and outgoing calls, hold conference calls and more. Telecommunications is the exchange of information over significant distances by electronic means and refers to all types of data, voice and video transmission. However when looking at telecoms systems there are many areas to consider and investigate.

The right number

When you are running your own business the number you choose can have an immediate impact on your customers and give information about your company and sort of relationship you are expecting.  Furthermore a non-geographic number can help you present a consistent image of your business and hide its location. For instance types of non-geographic numbers are:

  • You can use a freephone number
  • Low call charge numbers
  • Special services number sharing 087
  • Special numbers that can exploited for marketing purposes
  • Premium rate numbers
  • International 0800 if you advertise oversea

 

Getting online

Today people use internet day in day out by everyone, especially business owners. Internet is essential for business owners. Now a days high speed connection are widely available and affordable. However you should consider:

  • ADSL and fibre are the cheapest ways to connect your business to the internet.
  • Leased lines are permanently open digital connections used only by your business
  • If you connect to the internet your IT network can be used to handle voice as well

 

Call Management

Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. Further more calls are routed according to the setup of calling features within the given system. For example call queues, IVR and Recorded announcements. Subsequently areas to consider when looking at call management are:

  • Interactive voice response (IVR) systems offer customers a menu
  • Implemented well, voicemail offers advanced call answering and handling features
  • Small businesses may benefit from a virtual reception

For any more information regarding Telecoms contact us on 0161 339 4989 or email info@sterlingfinance.net.